Bureau of Customs officials and personnel are now mandated to take action within five (5) days of receipt of official communication from its internal and external stakeholders to facilitate processing of documents.
Pursuant to Customs Memorandum Order (CMO) 24-2017, employee shall acknowledge receipt of the documents and act upon it within 5 days or refer it to appropriate office if it’s not within its jurisdiction.
The CMO rendered the affected existing Citizen’s Charters of BOC relevant offices obsolete and shall be revised, reprinted and reposted. It also provides that non-compliance of employees may be a ground for administrative and disciplinary sanctions for erring employees.
CMO 24-2017 was signed by Commissioner Isidro Lapeña last 23 October 2017 in response to the directive of President Rodrigo Duterte to all government agencies to expedite processing of letters, requests and permits.
It also cited the Anti-Red Tape Act of 2007 (Republic Act (RA) 9845), Code of Conduct and Ethical Standards from Public Officials and Employees (RA 6713) and SONA Directive No. 2017-0010 issued by Cabinet Secretary Leoncio V. Evasco, Jr. last 7 September 2017 which directs “All Department Secretaries and Agency Heads to ensure that all Directors and its personnel in their respective agencies act on letters and requests from the public within 15 working days, subject to existing laws, rules and regulations.- Asnia R. Bayabao