ARTA launches e-ARTA Complaints Management System

The anti-red tape watchdog officially launched e-ARTA Complaints Management System, the first of its kind in the Philippine government. The launch of the said online platform was the agency’s approach to digitize its services and make them more accessible and convenient to the public. It features an a) electronic ticketing system; b) paperless complaint filing; c) cloud storage for backup; and d) SMS notification for complaints.

Last April 2022, ARTA signed an agreement in partnership with SM Supermalls to launch a public assistance desk in SM City Manila. This is a hybrid version of the agency’s way of efficiently handling complaints to minimize bureaucracy and red tape. 

ARTA Undersecretary Carlos F. Quita highlighted the launching of the ARTA Action Center in SM Manila. The said Center is a combination of online and in-person assistance desk located at the Government Service Express of SM Manila. Visit this link for more details.

This is a welcome innovation for exporters and other stakeholders since their concerns will be acted upon more expeditiously and conveniently. In addition, other entities who aspire to be part of the exporting industry are assured that all potential transactions with government agencies will be dealt with efficiently. Indeed, ARTA’s commitment to its objective of Ease of Doing Business remains top-notch.DAOC 

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